Hire our professional company for first-class Streatham SW16 carpet cleaning help at unbeatable prices.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions set out the basis on which Carpet Cleaning Streatham provides carpet and related cleaning services to residential and commercial customers. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following definitions apply:
Customer means the individual, company, or organisation that requests or receives services from Carpet Cleaning Streatham. We, us, and our mean Carpet Cleaning Streatham as the provider of the services. Services means carpet cleaning and any other cleaning or related services that we agree to provide to the Customer. Premises means the property where the services are to be carried out. Agreement means the contract between the Customer and Carpet Cleaning Streatham incorporating these Terms and Conditions.
We provide professional carpet cleaning and associated services within our service area, which includes Streatham and surrounding locations as notified by us from time to time. The specific services to be provided, including the areas to be cleaned, type of cleaning, and any additional tasks, will be agreed at the time of booking and confirmed in the booking confirmation.
All services are subject to the condition of the carpets, upholstery, rugs, and other items to be cleaned, as well as access and safety considerations at the Premises. We reserve the right to decline or discontinue services if we consider that the work requested is unsafe, unsuitable, or beyond the scope of our normal operations.
Bookings may be requested by phone, through our website, or using other methods we make available from time to time. A booking is only confirmed once we have accepted the request and provided confirmation of the date, time, and estimated price. We may request additional information such as property type, number and size of rooms, and specific issues such as heavy soiling, stains, or pet odours in order to provide an accurate quotation.
The Customer is responsible for ensuring that all information provided during the booking process is accurate and complete. If on arrival it becomes apparent that the information provided was inaccurate or incomplete, we reserve the right to amend the price, modify the services, or in some cases cancel the booking.
We will use reasonable endeavours to attend the Premises at the agreed time. However, all arrival times are estimates and may be subject to change due to traffic, previous appointments, or circumstances beyond our reasonable control. We will notify the Customer of any significant delays or changes as soon as reasonably practicable.
The Customer must ensure that:
The Premises are accessible at the agreed time, including any necessary parking or entry arrangements. All valuable, fragile, or easily damaged items are removed from the areas to be cleaned or safely secured. Any known issues that may affect the services, such as loose carpets, pre-existing damage, or faulty equipment, are disclosed to us in advance or immediately upon discovery. Children and pets are kept away from the work areas during the cleaning process for safety reasons.
The Customer agrees not to instruct our staff to undertake any work that is outside the scope of the agreed services or that may be unsafe. The Customer is responsible for ensuring that electricity and water are available at the Premises for the duration of the services, unless we have specifically agreed otherwise in advance.
Prices for our services are usually provided as fixed quotations based on the information given at the time of booking, or as hourly rates where applicable. All prices will be stated before the booking is confirmed. We reserve the right to amend our pricing from time to time, but changes will not affect confirmed bookings unless the information provided by the Customer was inaccurate or incomplete.
Additional charges may apply in certain circumstances, including but not limited to heavy staining, heavily soiled areas, treatment for pet accidents, limited access that requires extra handling, and additional rooms or areas not disclosed at the time of booking. Where possible, we will inform the Customer of any revised price before commencing work.
Payment terms will be confirmed at the time of booking. Unless we agree otherwise, payment is due on completion of the services at the Premises. We may accept various payment methods, which may include cash, card payments, or bank transfers, as notified to the Customer.
For certain bookings, including larger jobs or commercial contracts, we may require a deposit before the appointment is confirmed. Deposits, where required, are non-refundable except as set out in the Cancellation section of these Terms and Conditions or where we are unable to provide the services due to our own fault.
If payment is not made when due, we reserve the right to charge interest on the overdue amount at the statutory rate permitted under UK law, accruing on a daily basis until payment is received in full. We may also suspend further services until all outstanding amounts have been paid.
The Customer may cancel or reschedule a booking by contacting us using the methods indicated at the time of booking. To avoid cancellation fees, we generally require at least 24 hours notice before the scheduled appointment time, unless a different notice period has been specified in writing for a particular service or contract.
If less than 24 hours notice is given, we reserve the right to charge a cancellation fee, which may be up to the full price of the booked services, particularly where we are unable to reallocate the appointment slot. Any deposit paid may be retained to cover the cancellation fee, with any remaining balance invoiced to the Customer where applicable.
We may cancel or reschedule a booking if we are unable to attend due to staff illness, equipment failure, severe weather, or other circumstances beyond our reasonable control. In such cases, we will offer an alternative appointment date and time. If we must cancel and no alternative can be agreed, any deposit paid will be refunded.
The Customer is responsible for providing safe and reasonable access to the Premises, including arranging any necessary parking permits or visitor permissions. If paid parking is required, the Customer may be responsible for these costs, as notified in advance or at the time of booking.
If we are unable to gain access to the Premises at the agreed time due to circumstances under the Customer's control, such as keys not being available or no one being present to allow entry, this may be treated as a late cancellation and a cancellation fee may be charged.
We will carry out the services using appropriate methods and materials in accordance with applicable health and safety standards. Some cleaning products and equipment may require ventilation and temporary restrictions on access to cleaned areas. The Customer agrees to follow any safety instructions provided by our technicians during and after the services.
We endeavour to use cleaning methods and products that are safe and in compliance with relevant UK regulations. Customers should inform us of any known allergies or sensitivities that may be affected by cleaning products or processes. While we take reasonable care, we cannot guarantee that our products will not cause any allergic reactions.
During the provision of services, waste water and any solid waste generated from the cleaning process will be handled in line with applicable UK waste and environmental regulations. We will not dispose of hazardous or regulated waste at the Premises unless specifically agreed and properly authorised.
The Customer must inform us in advance if any carpets, rugs, or areas to be cleaned may be contaminated with hazardous substances, including but not limited to chemicals, bodily fluids beyond normal domestic soiling, or construction debris. We may decline to handle such materials or may require additional precautions and charges if we agree to proceed.
Ordinary domestic waste arising from the cleaning process will be disposed of using appropriate drains or refuse facilities at the Premises, where available and lawful. We will not remove large volumes of waste or rubbish from the Premises unless this has been expressly agreed as part of the service and is compliant with relevant waste carrier and disposal regulations.
We will perform the services with reasonable care and skill, using suitable techniques for the type of carpet or surface being cleaned. However, certain stains, odours, and wear damage may not be fully removable. We do not guarantee complete removal of all marks or restoration of carpets and furnishings to a like-new condition.
Pre-existing damage, discolouration, sun fading, or wear may be more apparent after cleaning, and we are not responsible for such pre-existing conditions. We may decline to treat certain areas or items if we believe cleaning may worsen existing damage. Any advice or recommendations provided by our staff are given in good faith but do not constitute a guarantee of outcome.
We maintain appropriate insurance cover for our operations. Our liability for any loss or damage arising from the provision of services shall be limited to the value of the services provided or, where applicable, the reasonable cost of repair or replacement of the damaged item, subject to proof of value and condition.
We are not liable for:
Loss or damage arising from inaccurate, incomplete, or misleading information provided by the Customer. Damage to items that are already worn, faded, stained, rotted, or weak, or that are not suitable for standard cleaning methods. Any indirect, consequential, or economic loss, including loss of profit, loss of business, or loss of use of the Premises. Any delay or failure to perform our obligations due to events beyond our reasonable control, including but not limited to extreme weather, power failures, or access issues not caused by us.
The Customer must notify us of any alleged damage or service issue as soon as reasonably possible and in any event within 48 hours of completion of the services. We reserve the right to inspect and investigate any complaint before accepting liability or offering any remedy.
If the Customer is dissatisfied with any aspect of our services, they should contact us promptly with details of the issue. We will investigate the complaint and, where appropriate, arrange to revisit the Premises to assess and, if reasonably possible, rectify the problem.
Any agreed remedy, which may include re-cleaning, partial refund, or other compensation, will be determined by us in accordance with our obligations under UK consumer law. Our aim is to resolve disputes fairly and promptly, but if a resolution cannot be reached, the Customer may pursue any legal rights available under the governing law.
We collect and process personal information such as names, addresses, and contact details for the purpose of handling bookings, providing services, and managing our customer relationships. We will handle such data in accordance with applicable UK data protection laws.
We will not sell or disclose personal information to third parties except where required to deliver the services, process payments, comply with legal obligations, or where the Customer has given consent. Customers may contact us to request details of the personal data we hold about them or to request corrections where necessary.
We may amend these Terms and Conditions from time to time to reflect changes in the law, our business practices, or the services we offer. The updated Terms and Conditions will apply to all new bookings from the date they are published or otherwise notified. For existing confirmed bookings, the version of the Terms and Conditions in force at the time of booking will usually apply, unless a change in law requires immediate amendment.
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our services, without prejudice to any mandatory rights the Customer may have under applicable consumer protection legislation.
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining terms, which shall continue to be valid and enforceable. No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
The Agreement is between Carpet Cleaning Streatham and the Customer. No other person shall have any rights to enforce any of its terms. The Customer may not transfer or assign their rights or obligations under this Agreement without our prior written consent.
By booking or using our services, the Customer acknowledges that they have read, understood, and agreed to these Terms and Conditions.
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