Carpetcleaning Streatham Service Terms and Conditions

These Service Terms and Conditions set out the basis on which carpet cleaning services are provided by Carpetcleaning Streatham. They are intended to be clear, practical and fair for both the customer and the service provider. By making a booking, you agree that these terms will apply to the work arranged, whether the service is for a single room, a whole property or a recurring clean. These terms should be read alongside any written quotation, booking confirmation or service specification provided before the appointment.

The purpose of this document is to explain the main contractual points in plain language. It covers the booking process, payment terms, cancellation rules, liability limits, waste handling requirements and the law that applies to the agreement. If any special conditions are agreed for a particular job, those conditions will take priority only where they are confirmed in writing and do not conflict with mandatory consumer law.

These terms apply to domestic and commercial carpet cleaning services, upholstery cleaning where included in the quotation, stain treatment, deodorising and other related services agreed in advance. Any reference to “we”, “us” or “our” means the service provider operating under the Carpetcleaning Streatham name. Any reference to “you” or “the customer” means the person who requests, accepts or pays for the service, including any authorised tenant, homeowner, landlord, managing agent or business representative.

Bookings are accepted on the basis of the information supplied by the customer at the time of enquiry. The customer must provide accurate details about the size and condition of the carpeted area, access arrangements, parking restrictions, flooring type, pre-existing damage and any special cleaning requirements. If the information provided is incomplete or incorrect, we may adjust the quotation, reschedule the appointment or refuse to proceed if the service cannot be carried out safely or effectively.

A booking becomes confirmed only when we have agreed the service details, provided a price or pricing basis, and received acceptance from the customer. In some cases, a deposit or advance payment may be required before the appointment is secured. We reserve the right to refuse any booking where the requested work is unsuitable, where there is insufficient access, where health and safety concerns arise, or where the premises are not reasonably prepared for the work to begin.

Any estimate given before an inspection is based on the information supplied and may change if the actual condition of the carpet differs materially from the description given. Common factors affecting price include the amount of staining, heavy soiling, pet contamination, excessive furniture moving, restricted access, hidden damage and the need for specialist treatment. We will explain any material change before additional work is started, and the customer will have the option to accept or decline the revised scope where reasonably practicable.

Payment for services is due in accordance with the terms stated in the quotation or booking confirmation. Unless otherwise agreed, payment must be made on completion of the work on the day of service. We may accept card, bank transfer, cash or other permitted payment methods, but availability may vary. Any deposit paid in advance will usually be deducted from the final balance unless it has been specifically identified as non-refundable in the booking terms.

All prices are quoted in pounds sterling and, unless stated otherwise, are inclusive of any applicable VAT. If VAT applies, this will be shown where required by law. Additional charges may arise where the job changes due to extra rooms, additional treatment, severe contamination, moving heavy furniture, parking charges, congestion restrictions or return visits requested by the customer. We will not impose unexpected fees without giving a reasonable explanation of the basis for the additional charge.

Late payment may result in administration costs, recovery action or suspension of further services. Where a payment is declined or remains outstanding, we may charge reasonable costs incurred in recovering the debt, subject always to applicable law. Title to any goods supplied as part of the service, if applicable, will not pass until full payment has been received. Nothing in these terms limits rights that cannot be excluded under consumer protection law.

Cancellations and rescheduling must be made as early as possible. If you need to change the appointment, please notify us promptly so that we can offer the slot to another customer and adjust our staff and equipment planning. Where a booking is cancelled with sufficient notice, we will usually offer a new date or refund any refundable deposit in accordance with the booking conditions. The exact position may depend on the amount of advance preparation already carried out.

If you cancel a confirmed booking at short notice, we may retain part or all of any deposit to cover administrative time, reserved capacity and any direct costs already incurred. A cancellation fee may also apply where a visit has been scheduled and cannot reasonably be reallocated. If we need to cancel or rearrange an appointment due to circumstances beyond our control, we will try to offer an alternative time as soon as reasonably possible. This may include weather disruption, illness, transport problems, equipment failure or access issues outside our control.

Where the customer is not present at the agreed time and no suitable arrangement has been made for access, we may treat the appointment as a late cancellation or wasted visit. If the premises are inaccessible, unsafe, unprepared or materially different from what was described, we may suspend the service, charge for the visit where permitted, or agree a new date. We aim to act fairly in all such situations, taking into account the circumstances and any relevant consumer rights.

Before work begins, the customer should remove fragile items, valuables, personal documents and any obstacles that may interfere with safe access to the areas being cleaned. We can move light furniture where agreed, but we are not responsible for moving heavy, fixed or potentially unstable items unless this has been specifically included in the quotation. The customer should also ensure that electricity, water and access to the relevant rooms are available as needed for the service.

We will use reasonable care and skill in carrying out the cleaning service, but results may vary depending on carpet fibre, previous cleaning history, stain age, wear patterns and environmental conditions. Some marks, odours or discolouration may not be fully removable. Our cleaning methods are selected to be suitable for the material and condition of the carpet where known, but the customer accepts that no cleaning process can guarantee complete removal of all stains, allergens, bacteria or odours.

Where a stain or issue is likely to be permanent, we may advise that no reasonable treatment is expected to achieve full removal. Such advice is given in good faith, but it does not amount to a guarantee of any specific result. If the customer asks us to proceed with a requested treatment against our recommendation, this will be at the customer’s risk, except where loss or damage results from our negligence or from a breach of legal duty that cannot be excluded.

Our liability is limited to losses that are foreseeable and directly caused by our negligence, breach of contract or failure to use reasonable care and skill. We will not be responsible for indirect or consequential losses, loss of profit, loss of business opportunity, emotional distress, or damage caused by circumstances outside our reasonable control, except where liability cannot lawfully be excluded. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot be excluded under English law.

If damage occurs and is attributable to our work, the customer must notify us as soon as reasonably possible and allow us a reasonable opportunity to inspect the issue and consider an appropriate remedy. Where appropriate, this may include re-cleaning, repair, a partial refund or compensation up to the reasonable value of the affected area, depending on the facts. The customer must take reasonable steps to minimise any loss, and we may require evidence such as photographs, purchase details or access to the affected area for assessment.

We are not liable for pre-existing damage, natural wear and tear, hidden defects, faulty fittings, weak seams, colour loss caused by previous treatments, or issues caused by unsuitable materials. Carpets that are already weakened, poorly maintained or previously stained may react unpredictably to moisture, heat or cleaning solutions. The customer should tell us about any known vulnerabilities so that we can adjust the approach where possible.

Waste handling and disposal are managed in accordance with applicable UK environmental and waste regulations. This includes any dirty water, waste extracted during cleaning, disposable materials used in the service and any items removed from the premises with the customer’s consent. We will dispose of waste responsibly and will not knowingly leave contaminated materials in a way that creates an avoidable nuisance or environmental risk.

The customer remains responsible for the lawful disposal of items not expressly removed by us. If the service creates waste that must be transported off-site, we will only do so where it is permitted by law and consistent with the agreed service. Any hazardous material, sharps, bodily fluids, mould contamination or similar specialist waste must be disclosed in advance. We may refuse to handle such waste unless suitable arrangements, safety measures and legal compliance can be confirmed.

If the property contains restricted, sensitive or potentially hazardous substances, the customer must inform us before booking. We are not licensed to handle regulated waste unless expressly stated and agreed. For health, safety and compliance reasons, we may stop work immediately if we discover conditions that would make completion unsafe or unlawful. In such cases, the customer may still be responsible for costs already incurred where permitted by law.

The customer agrees to provide safe access and to disclose any information that may affect the service, including pets, allergies, fragile flooring, infestation, recent flooding, contamination or prior treatment by third parties. If additional time or equipment is required because of information not disclosed at booking, the price may be adjusted accordingly. We will always seek to explain any change before continuing, unless immediate action is necessary for safety.

Any property left unattended after completion should be ventilated and kept free from use until it is suitably dry, especially where steam or hot-water extraction has been used. Drying times are estimates only and may vary according to room temperature, humidity, airflow and carpet thickness. The customer should follow any aftercare advice given at the end of the visit. We are not responsible for delays in drying caused by poor ventilation, weather conditions or continued foot traffic before the carpet has properly settled.

We may subcontract or assign part of the service to suitably qualified personnel, provided that the standard of service remains consistent with these terms. The customer may not transfer their rights or obligations under the agreement without our written consent. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. No waiver of a right or remedy will operate as a permanent waiver unless confirmed in writing.

These terms are governed by the laws of England and Wales. Any dispute arising from or connected with the service shall be handled in accordance with the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights that apply. If the customer is a consumer, nothing in these terms affects rights provided by the Consumer Rights Act 2015, the Consumer Contracts Regulations where relevant, or other applicable UK legislation.

We may update these terms from time to time to reflect legal, operational or administrative changes. The version in force at the time of booking will normally apply to that booking unless a change is required by law. Customers are encouraged to review the terms each time they arrange a new service so that they remain aware of the current position on booking, payment, cancellation, liability and waste management.

This document is intended to support transparent and lawful service arrangements for carpet cleaning and related work. By proceeding with a booking, the customer confirms that they have read, understood and accepted these conditions. Where any special instructions or agreed variations are recorded in writing, those will form part of the contract for that specific service, provided they remain consistent with mandatory legal requirements.